Returns & refunds
The short version
Unopened and sealed, within 14 days — full refund. Opened, and you don't like the scent — we can't take it back, which is exactly why samples exist.
What we accept
- Sealed, unopened items in original packaging, within 14 days of delivery
- Any item that arrives damaged, leaking or incorrect — report it within 48 hours
- Any item you believe is not authentic — we collect at our cost and refund in full
What we can't accept
- Opened or used fragrances. For hygiene and safety reasons this is not negotiable, and it's the standard everywhere fragrance is sold.
- Samples and discovery sets
- Items returned after 14 days
- Items without their original box, cellophane or sprayer cap
How to start a return
Email returns@rozaperfumes.com — or message us on WhatsApp — with your order number and the reason. We'll reply within one working day with collection details.
Refunds
Once the item is back with us and checked, refunds are issued within 5–7 working days to the original payment method. Cash-on-delivery orders are refunded by bank transfer or InstaPay — we'll ask for your details.
Who pays return shipping
We do, if the item is damaged, incorrect, or its authenticity is in question. You do (EGP 70–90) for a change-of-mind return.
Damaged on arrival
Photograph the parcel before you open it fully, and send us the photos within 48 hours. We'll replace it or refund you — your choice.