Refund policy

Return & refund policy

We want you to be happy with your order. Please read this policy before buying — fragrance is a hygiene-sensitive product and the rules below are the standard everywhere it is sold.

What we accept

• Sealed, unopened items in their original packaging, returned within 14 days of delivery.
• Damaged, leaking or incorrect items — report within 48 hours of delivery with photos.
• Items that do not match their description on the product page.

What we cannot accept

• Opened or used fragrances, and any item with a broken factory seal or missing cellophane. For hygiene and safety reasons this is not negotiable.
• Samples and discovery sets.
• Items returned more than 14 days after delivery.
• Items returned without their original box, cap or sprayer.
• Testers and "Without Box" items, which are sold as-is at a reduced price and clearly labelled.

How to start a return

Email returns@rozaperfumes.com or message us on WhatsApp with your order number and the reason for the return. We reply within one working day and arrange collection.

Return shipping

We pay if the item arrived damaged, incorrect, or does not match its description. You pay the return courier fee (EGP 100–170 depending on your governorate) for a change-of-mind return.

Refunds

Once we receive the item and check it, refunds are issued within 5–7 working days. Card payments are refunded to the original card. Cash-on-delivery orders are refunded by bank transfer, InstaPay or Vodafone Cash — we will ask for your details. Original delivery charges are non-refundable unless the return is our fault.

Order cancellation

You can cancel any order free of charge before it is dispatched. Once the courier has collected the parcel, the return policy above applies.

Refused deliveries

If you refuse a cash-on-delivery parcel without contacting us first, we may ask for the courier fee to be covered before accepting future cash-on-delivery orders.